Ofte stillede spørgsmål
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Top FAQs
Moving bookings, cancellations and refunds
Up to 7 days before your activity, you can cancel an existing booking and receive a full refund, minus the booking fee*. You can also move your booking free of charge.
Up to 48 hours before your activity, you can move the activity date, subject to availability. This will incur a £5 administration charge. Any requests to move or cancel must be made by telephoning the booking line: 01603 895500. A refund is not possible within the 7-day period before your activity date.
It's going to be very warm on the day of my visit. How should I prepare?
We have produced this handy guide on staying safe on a visit to Adventis on a hot summer’s day. Read the guide here.
Do I need to book in advance?
Pre-booking is essential. You can book online or by calling our booking team on 01603 895500. You can book on the day if there are spaces available, but phone signal and internet are unreliable in our forest locations, so we highly recommend doing this before you travel to avoid disappointment.
Can I manage my booking online?
Pre-booking is essential. You can book online or by calling our booking team on 01603 895500. You can book on the day if there are spaces available, but phone signal and internet are unreliable in our forest locations, so we highly recommend doing this before you travel to avoid disappointment.
Should I eat before my adventure?
Our activities are robust and physically demanding, so please ensure you have had enough food and drink to fuel your adventure.
Before Booking
How can I book?
You can book here BOOK NOW . We have a dedicated events team who are here to help with larger groups such as school trips or company team building. Please visit our Groups pages.
Pre-booking is essential.
Do I need to book in advance?
Pre-booking is essential. You can book online or by calling our booking team on 01603 895500. You can book on the day if there are spaces available, but phone signal and internet are unreliable in our forest locations, so we highly recommend doing this before you travel to avoid disappointment.
Moving bookings, cancellations and refunds
Up to 7 days before your activity, you can cancel an existing booking and receive a full refund, minus the booking fee*. You can also move your booking free of charge.
Up to 48 hours before your activity, you can move the activity date, subject to availability. This will incur a £5 administration charge. Any requests to move or cancel must be made by telephoning the booking line: 01603 895500. A refund is not possible within the 7-day period before your activity date.
It's going to be very warm on the day of my visit. How should I prepare?
We have produced this handy guide on staying safe on a visit to Adventis on a hot summer’s day. Read the guide here.
Can I manage my booking online?
Pre-booking is essential. You can book online or by calling our booking team on 01603 895500. You can book on the day if there are spaces available, but phone signal and internet are unreliable in our forest locations, so we highly recommend doing this before you travel to avoid disappointment.
Should I eat before my adventure?
Our activities are robust and physically demanding, so please ensure you have had enough food and drink to fuel your adventure.
Gift Vouchers
How can I buy a gift voucher?
Head to our Gift Vouchers page to order a gift voucher. You can order a monetary gift card to be sent either by email or post. If you wish to send the voucher by post, please double check you have entered the correct postal address and select postal delivery as the delivery method.
How do I redeem my gift voucher or card?
Once you have entered your personal details you will be taken to the payment screen, please input your 16-digit gift voucher code. Click ‘check amount’ and then ‘redeem’.
If it doesn’t work, please ensure you are not inputting the code in to the ‘promo code’ box.
Can I use multiple gift vouchers or gift cards on one booking?
Yes, you can apply more than one gift card to payments on the website, at site or by calling our team.
It's going to be very warm on the day of my visit. How should I prepare?
We have produced this handy guide on staying safe on a visit to Adventis on a hot summer’s day. Read the guide here.
Can I exchange a Gift Voucher for money?
Adventis Gift Vouchers cannot be exchanged for money.
Groups/School
What’s included in a Team Day Out to Adventis?
Every Team Day at Adventis is different and tailored to meet the needs of the group. However, our most popular Team Days Out consists of a Treetop experience, preferential parking and a dedicated host. From there you can add your choice of catering options, Team Development Activities and more to create your forest VIP experience. Just visit our Team Days page.
What’s included in a School Trip to Adventis?
Every school trip is different and tailored to meet your learning objectives. However, our most popular school trip includes a Treetop experience, ground-based games and a bring your own lunch.
Do you have risk assessments for a School Trip?
Yes, you can find all of our risk assessments on our terms and policies page.
How much does a school trip cost?
School trips start from £12 per schoolchild, with required supervisors going free. School rates apply Monday-Friday term time. Contact us via the school’s page, and we’d be delighted to send you a bespoke quote for your requirements
When is full payment due?
Full payment is due 10 working days before your event.
Groups/School
What’s included in a Team Day Out to Adventis?
Every Team Day at Adventis is different and tailored to meet the needs of the group. However, our most popular Team Days Out consists of a Treetop experience, preferential parking and a dedicated host. From there you can add your choice of catering options, Team Development Activities and more to create your forest VIP experience. Just visit our Team Days page.
What’s included in a School Trip to Adventis?
Every school trip is different and tailored to meet your learning objectives. However, our most popular school trip includes a Treetop experience, ground-based games and a bring your own lunch.
Do you have risk assessments for a School Trip?
Yes, you can find all of our risk assessments on our terms and policies page.
How much does a school trip cost?
School trips start from £12 per schoolchild, with required supervisors going free. School rates apply Monday-Friday term time. Contact us via the school’s page, and we’d be delighted to send you a bespoke quote for your requirements
When is full payment due?
Full payment is due 10 working days before your event.
Groups/School
What’s included in a Team Day Out to Adventis?
Every Team Day at Adventis is different and tailored to meet the needs of the group. However, our most popular Team Days Out consists of a Treetop experience, preferential parking and a dedicated host. From there you can add your choice of catering options, Team Development Activities and more to create your forest VIP experience. Just visit our Team Days page.
What’s included in a School Trip to Adventis?
Every school trip is different and tailored to meet your learning objectives. However, our most popular school trip includes a Treetop experience, ground-based games and a bring your own lunch.
Do you have risk assessments for a School Trip?
Yes, you can find all of our risk assessments on our terms and policies page.
How much does a school trip cost?
School trips start from £12 per schoolchild, with required supervisors going free. School rates apply Monday-Friday term time. Contact us via the school’s page, and we’d be delighted to send you a bespoke quote for your requirements
When is full payment due?
Full payment is due 10 working days before your event.